Frequently Asked Questions
All products are shipped directly from Malaysia. The cost and delivery time of your order are estimated upon checkout. Please expect slight delays for orders shipped during peak seasons (Chinese New Year, Christmas etc.). All orders in Malaysia will be delivered via various Courier Services.
Rentas Health online store only accepts payment via Credit Cards, iPay88 and online transfer.
If you are having trouble at checkout please do the following before mailing us:
- change browser or clear cookies in current browser
- Make sure if you are checking out without using Paypal that you are not entering in an email address that is associated with a Paypal account. This confuses the checkout page and will result in an error.
Return and Exchanges
Customers have the right to return and exchange any purchased items with defining the reason within 7 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller’s representatives. The items can be returned and exchange if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return and exchange the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
- Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 7 (seven) calendar days from the moment of the receiving the Items from the Seller or the Seller’s representatives. The only exception are defects caused by improper handling of the Items by the Customer.
- Customers do not have the right to refuse the Items and request for a money refund. The Items must be returned and exchanged by the Seller, and their items, factory labels, and ready-for-sale condition are preserved.
- To return and exchange the Items, you must submit the copy of proof of purchase and fill in the return request form.
Should you wish to make any returns, please email firstname.lastname@example.org. Returned goods should be arranged to be delivered back to Rentas Health (No 1 Jalan Perindustrian Desa Aman 1A, Industry Desa Aman, 52200 Kepong, Kuala Lumpur). Rentas Health will not be liable for any goods missing during delivery of returns.